Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information NOLA on 5th ("we," "us," or "our") collects through this website and related digital services, how we use it, and the choices you have regarding your data.

1. Information We Collect

Information you provide

• Reservation information: Your name, email address, phone number, party size, date, time, and any special requests when you make a reservation
• Newsletter sign-up: Your name and email address when you subscribe to our newsletter
• Event inquiries: Your name, contact information, event details, and any other information you submit through inquiry forms
• SMS opt-in: Your mobile phone number when you opt in to receive text messages from us

Information collected automatically

• Usage data: Pages visited, features used, and general interaction patterns
• Device information: Browser type, operating system, and screen resolution
• Cookies: Essential cookies required for the website to function properly

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Send reservation confirmations and reminders via email and/or SMS
• Respond to event and catering inquiries
• Send newsletter communications you have subscribed to
• Improve our website and services
• Comply with legal obligations

3. SMS and Mobile Messaging Privacy

When you opt in to receive SMS text messages from NOLA on 5th, the following applies:

• Mobile information collected: We collect mobile phone numbers provided by you through reservation forms, inquiry forms, and newsletter sign-ups on this website
• How mobile information is used: Phone numbers are used exclusively to deliver SMS messages related to the services you have opted in to receive, such as reservation confirmations and reminders
• Mobile information is not shared: We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes
• SMS provider: SMS messages are delivered via Twilio, a third-party messaging infrastructure provider. Phone numbers are shared with Twilio solely for message delivery purposes
• Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. You may also text HELP for assistance
• Standard rates: Standard message and data rates from your wireless carrier may apply

4. Data Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• Technology provider: This website is powered by TableWise, a restaurant technology platform. Your data is processed through TableWise's systems to provide the services described above. TableWise's use of your data is governed by TableWise's Privacy Policy
• SMS delivery: When SMS features are enabled, your phone number is shared with Twilio solely for message delivery. Mobile information will not be shared with third parties for marketing purposes
• Legal requirements: We may disclose information if required to do so by law, court order, or governmental regulation

5. Data Security

We take the security of your information seriously. Data is protected using industry-standard security measures including encryption in transit and at rest, secure authentication, and access controls. While we work to protect your data, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide the services you have requested and to comply with legal obligations. You may request deletion of your data at any time by contacting us directly.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you
• Correction: You may request that we correct any inaccurate information
• Deletion: You may request that we delete your personal data
• Opt-out: You may opt out of marketing emails by clicking "Unsubscribe" in any email, and opt out of SMS messages by replying STOP

To exercise any of these rights, contact us using the information below.

8. Cookies

This website uses only essential cookies required for the site to function properly. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Phone: (858) 444-6173
• Address: 3683 Fifth Avenue, San Diego, California 92103